What a delightful read! The author has a wry, puckish take on life...and spins his stories quietly...a true storyteller. I kept trying to choose a favorite story after finishing the book, but there were too many. A gentleman from Canada told me about this book and said he hated to finish it. I understood as I finished it. Some of the stories have a Runyonesque quality, others are touching, and some give you quiet chuckles, or helpless laughter. Dare we hope for more? In this age of fast-paced living, it is a joy to pick up a book that takes me to a different place and gives such enjoyment. A quality read which I will re-read again!

This book is full of great stuff! From flying to falling in love this book is a light enjoyable read reminding you that real life is always more entertaining than fiction.

I have been reading this book to our grandchildren since our first grandchild was born - he is now 19 years of age(he was four or five when I bought the book). Our youngest is now two and a half years old. It's a fun book to read with the children and my way of letting them all know how thankful I am for each and every one. I highly recommend it to any Grandma out there.

Charming illustrations of grandchildren interacting with their grandmother in common activities such as baking cookies, a zoo trip, talking on the phone, playing a game etc. Grandmothers and children of different ethic backgrounds are portrayed which broadens the scope of the book even further. Hugs and hand holding are pictured to enhance the overall feelings of love and caring. Every child would feel extra special receiving this little gem from a loving grandmother.

This book, if you can find it, is really a must have for the true JD fan. There is quite alot more than just lists of Joy Division concerts and photo. There are some excellent anecdotes and insights from the band members and from thier friends and family, as well as some very well-written and captivating essays by the author. The book is best when the difficult transitions of Joy Division into New Order are shown. When someone asked Peter and Barney before an early New Order show "Where's your singer?" to which they replied "Oh, he's hanging around in the kitchen"

It describes incredibly detailed the birth and the growing up of this great band, a few years almost day-by-day (not to mention the very nice pitures).

This is one of several excellent volumes in the University of Michigan Business School Management Series in which the authors provide a cohesive, comprehensive, cost-effective customer measurement and management system which consists of five separate but related stages. Specifically, they explain:

• How to identify the system's purpose and goals, deciding which customers to include and how to group them into natural segments that reflect their interests and purchasing patterns

• How to use qualitative research to build the "lens of the customer", a model of customer views of the products and services that you provide, customer satisfaction, and the loyalty and retention that result

• How to use the lens of the customer to build a customer survey to measure quality, satisfaction, and loyalty

• How to use the lens again in analyzing data from the customer survey, both to determine what could be done to improve customer satisfaction and to assess the probable effect of each potential improvement on bottom-line financial performance

• How to set priorities for quality improvement, using the information developed from the survey as background for business decisions, and then implement the decisions according to the priorities set by management

Whew! That's a lot! Fortunately, Johnson and Gustafsson devote a separate chapter to each of the five stages of the process.. They also provide three valuable appendices: A mini-case study of the Ratorp Tire Company, the NACS Customer Satisfaction Survey, and a Data Analysis in Practice. If your organization needs to improve customer satisfaction, loyalty, and profit, here is an excellent source.

This is a great book for people who have always wanted to be actionable in analyzing customer satisfaction and loyalty data to make strategic decisions. The book provides concrete examples with real data to step you through in building satisfaction models that lead to bottom line performance. It is extremely well written for a broad range of audience from the novist to the experts. This book not only provides you with the necessary tools to run models but also explains in an easy to understand manner the underlying reasons and background as to how customer satisfaction and loyalty models should be approached. I would highly recommend this book to anyone who desires to have the ability to actually run customer satisfaction models and make intelligent interpretation and executive decisions.

Hooray, hooray! I couldn't put the book down. How genuinely touching it was. Every emotion was experienced as I read it in 1.5 days. This book receives my standing ovation and I too, think it would make an excellent movie. The realness of your reality is nothing short of amazing and I applaud your strength in writing it. It's about time someone dared to stand up and tell the truth about the hidden hurts and pain of children, not just in society but especially in the church. Victoria, whatever you do, continue to hold your head up, the shame is not yours. I would love to meet you one day just to shake your hand and tell you that I'm glad you're better and not bitter. Good luck on future endeavors. You are VICTORY!

This book is awesome. I could picture everything the author wrote and was wishing that it would become a movie. It could help many people with abuse or past abuse.

Although I've never met her, I found myself wanting to contact her and ask her more about the children in her family or just invite them over to talk. The book also made me angry enough to cry and again realize that some children from different generations were looked at as property and not human. They were told stories about the bible and themselves that were not totally true and were also held responsible for their parent's past misfortunes.

There are many people like the one's in Victoria's book. I applaude her for writing the book, the first adults who helped them, and send her my love and prayers for overnight success for delivering such a powerful and much needed message that will soon help so many people she won't be able to keep count.

Her book is wonderful! GOD BLESS YOU VICTORIA!

In The Footsteps Of Robert E. Lee by Civil War history buff Clint Johnson is both a comprehensive travel guide to many historical sites connected to the Civil War Southern general Robert E. Lee, as well as a collection of stories that reveal the importance each site had with regard to Lee's character. From Harpers Ferry in West Virginia to the famous court house at Appomattox, In The Footsteps Of Robert E. Lee is a comprehensive, "user friendly" guidebook filled with the most fascinating bits of historical trivia. Highly recommended for anyone with an interest in the career of this amazingly skilled Civil War general and memorable historical figure.

Armchair historians and civil war enthusiasts, it's again time to arise from your La-Z-Boy recliners and hit the Civil War trail. This time you will follow in the footsteps of Marse Roberts from his birth through his early days in the army to visiting the White House in 1869 when he payed a brief visit to President Grant.

With 11 states, Washington D.C. and the brief inclusion of sites in Mexico you will need to spend several weeks going from site to site. However, the author breaks down the trips by state and gives excellent directions that will keep even the novice historian from loosing his way. You will be taken to several larger, well-known sites in West Virginia and Virginia as well as many smaller sites within these states and distant states such as Texas, Missouri and Florida.

Many have been to Sharpsburg, Manassas or perhaps South Mountain but it's doubtful that few have made it Stratford Hall where Lee was born. Therefore, it's fitting that the book starts out at Stratford Hall and gives brief insight into the life and lack of homeownership by Lee. From his birth in 1807 to his death in 1870, he never owned a single place of residence. He slept at his parents' home, army barracks, his wife's inherited house, and several homes borrowed from individuals during and after the war. He never paid out of pocket for any property on which he resided.

The research within these pages is top notch and gives the reader some excellent side bar material to whet his or her appetite for more on Robert E. Lee. The descriptions are concise and to the point and give just enough detail to allow the reader to understand how the specific location played a key role in shaping young Lee or perhaps how it effected his overall battle strategy in his later years. The accounts are well done and not overly detailed giving the average reader a nice foundation for a beginning study on Lee. The chapters are well laid out, state by state, but in order to keep this data from filling several volumes it does not include every little site associated with Lee. Not to worry, the author chose wisely and the selected material flows quite nice.

In going through this work the reader will enjoy his or her journey into Lee's past with stops along the way at several key historic areas. This is not a paperback for the hard-nosed historian, but well-done research for those interested in following in "The Footsteps of Robert E. Lee". Mr. Johnson has done it again and I highly recommend this book!

I thouroghly enjoyed reading this book about how the people of the Jordan Valley community developed their lives in this ranching community. This book has great historical information on one communities growth since the beginning of the Oregon Trail days.

Hi I'm Brenda Cline I live In Sacramento,Ca . The laddy who wrote the book "In times past is my Grandma. I love her so much. I have the book at home and I love it.

This book is on my "short list" of essential references. Species are covered in clear, concise descriptions. This well organized volume makes hunting for similar species as easy as turning a page. The photos? I can't say enough about the clear, photos that make insect identification a good deal easier!

While an excellent book for the landscape professional, scientist, or advanced gardener, beginners might be a bit overwhelmed by the technical language and scientific names.

When trying to identify a particular problem with growing trees or shrubs knowing what kinds of insects are possible culprits is a major step. This book gives us, in color photos and descriptions, most of the common larvae that can be found feeding on the particular plants. Even Entomology texts often refuse to deal with larvae of insects, keeping only the adults in the keys and descriptions (even though the adults are often not pests!). This guide will be a welcome addition to any plant clinic, grower, or Entomology professor or student's bookshelf.

I recently visited Portland for the Fourth of July weekend and this book along with {Best Places Portland} were my constant companion. Extensive information regarding EVERYTHING from Shopping, Restaurants, Lodging to detailed information on each neighborhood.

If you are looking to visit Portland and need a Visitor Guide, Grab your highlighter! and get a map. I carried this one with me constantly. The only flaw I could find in this one is that it didn't seperate the restaurants by Meal Type ie; Breakfast, Lunch and Dinner.

Respectfully Reviewed

Whether you live in Portland or are visiting for an extended time or have just moved, this is an excellent guide to the Rose City. Everything from shopping, restaurants, recreation, sites of interest, etc. You name it, this book covers it. Want to find a new place to go out to dinner? Look here. Want to figure out where to take a visiting friend from out of town? Look here. This is an excellent guide to all aspects of living, working, and playing in Portland. The one shortcoming this book has is that it has very limited coverage of the surrounding metro area. If it's not in Portland, it's probably not in this book.

My organization has been involved in process improvement for several years. I found this book to be very interesting, as we have experienced many of the missteps mentioned. I found this book to be very helpful in mapping out strategies for establishing and tracking your organization's process improvement approach. I also appreciated the examples of process, procedures, policies, and plans; as well as the difference between them and the reasons why they are needed, as my organization had struggled with these documentation issues. The later chapters dealing with statistical control and higher maturity provided me with a clear understanding of these concepts and how to institute them in my organization. I would recommend this book to anyone in process improvement. It works not only for the novice, but also the experienced process improvement specialist.

I am a university professor and am often asked to review books dealing with technical subjects. I enjoyed reading this book because the authors present their points cogently and offer step-by-step approaches toward resolving business issues. I also found the statistical process control, metrics, and higher maturity chapters to be interesting and entertaining. The authors take the reader through several different techniques that can be found in organizations, summarize each, and then demonstrate which methods they find to be the most often used, and most easily understood. While I am not a process improvement specialist, I feel that anyone who is assigned these duties could benefit from this book. This is not just another re-hash of the CMMI.